Merchant Support Specialist (FTC)

Team: Merchant Operations

Location: Warsaw, Cracow (hybrid model)

Type of contract: Fixed-term contract for 12+ months, with the possibility of extension.

About the role

As a Merchant Support Specialist, you will be responsible for supporting our customers on a daily basis, resolving their inquiries and educating them about our product, providing the best solutions for their needs. You will establish and maintain close relationships, being the first point of contact for Volt's customers. You will also cooperate with various internal teams, both technical and commercial, conveying customers' feedback on the product and actively participating in the product development process.

What the role involves

• Responding promptly to inquiries and communicating with customers from all over Europe via a ticketing tool.
• Maintaining a professional and positive attitude toward customers at all times.
• Being a Volt product expert to answer customers’ questions.
• Managing escalations and ensuring that our customers are provided with the best service.
• Handling customer complaints.
• Keeping records of customer interactions, transactions and complaints.
• Proactively identifying improvement opportunities for our customers.
• Working with other teams to achieve a professional customer experience.