Operations Manager - Memphis, TN

SUMMARY:
Manages all activities related to branch operations and development of branch services for assigned accounts by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned by the Branch General Manager/Regional Vice President:
• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image;
• Provides input to the development of service strategy and research and development of new and emerging services;
• Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs;
• Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction;
• Ensures all established costs, quality, and delivery commitments are met;
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates act