(Internal Only) Team Lead, Kia

Role Summary

The Team Lead provides day-to-day leadership, coaching, and operational oversight to a team of Warranty Specialists to achieve operational excellence. As a technical subject matter expert, you will oversee workload distribution, drive performance management through clear expectations and accountability, and foster team development. By ensuring accuracy and efficiency in account oversight, the Lead Admin plays a critical role in maintaining high standards of service and ensuring overall client satisfaction.

Key Responsibilities

Leadership & People Management

• Lead a team of Warranty Administrators by providing guidance and support on a daily basis
• Facilitate team meetings
• Participate in interviewing and selecting talent
• Reviewing, developing, and evaluating talent
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
• Model, train, and coach expectations to deliver the service standard
• Proactively coach employees as needed
• Keep the team motivated
• Scheduling Warranty Administrators and ensuring there is coverage/back-up

Operational Oversight & Account Management

• Review, monitor, and adjust accounts and workload as needed, ensuring the accuracy, efficiency, and producti