(Internal Only) Warranty Bots Automation Manager

NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Position Summary

The ideal candidate will have a proven track record of processing franchise dealership warranty claims, designing efficient processes, and collaborating with cross-functional teams to curate data sets. Leveraging your extensive experience in the automotive industry and dealer warranty processing, you will enhance the accuracy and efficiency of our automation processes.

What You Will Be Doing

• Curate complex data sets for automotive manufacturers and fixed operations departments, encompassing catalogs for vehicle repair services, maintenance schedules, parts, and labor operations and times.
• Maintain a curated content database or library for easy access by internal teams.
• Utilize custom built applications - WarrBots and WarrInsights to organize and categorize content. Regularly review failures and update existing content to remove automation blockers.
• Monitor warranty OEM and industry trends and emerging topics to stay ahead of content needs.
• Derive and utilize insights and recommendations for content improvement and optimization to increase automation for OEM teams and their clients.
• Collaborate closely with Product Management to develop best-in-class data management tools that meet industry standards and client requirements.
• Conduct in-