Agentic Engineer II - AI Agents (Customer Agents)
About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.
About the Role
We are hiring a hands-on Senior Software Engineer to build customer-facing AI agents and the shared platform capabilities that make them work at scale. You will work closely with product, design, and platform engineers to turn LLM capabilities into reliable, measurable customer experiences.
This is a senior individual-contributor role for a builder: someone who enjoys shipping end-to-end product capabilities, making pragmatic technical decisions, and improving the foundations as the product grows.
What You Will Do
- Build and operate customer-agent capabilities, including conversation
