Agentic Engineer II - Voice AI
About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
About the Role
We are looking for an Agentic Engineer – Voice AI to build and scale Wati's real-time voice AI capabilities on WhatsApp.
In this role, you will develop the systems that allow AI agents to listen, think, and speak in real time over WhatsApp voice calls. This includes building and optimizing the real-time media pipeline (WebRTC, LiveKit), integrating frontier AI models (OpenAI Realtime API, Google Gemini Live), and engineering the cascade architecture that connects speech recognition, language models, and speech synthesis into a seamless conversational experience.
You will work on latency-critical infrastructure where every millisecond matters — from a
