Customer Success Manager-shenzhen

About Wati

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.

Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.

Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.

Wati, the AI-Powered Customer Engagement Platform for Revenue Grow.

You will be responsible for:

As a Scale Customer Success Manager, you will be responsible for managing a large number of SMB customers in the China market. This role is based in Shenzhen, China.

You will drive customers through product activation, deepen product usage, and achieve renewals and upsells through scalable customer success programs and standardized processes. At the same time, you will provide targeted one-on-one support for key accounts and empower channel partners to enhance their customer service capabilities.

Key Responsibilities

• Design, e