Staff AI Engineer
About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
About the Role
We’re hiring a Staff AI Engineer to own LLM orchestration, RAG, and agent infrastructure at 4B+ messages/year scale.
Our platform processes over 4 billion messages per year across 100+ countries. Your mission is to build the robust, scalable, and intelligent systems that turn conversation data into real-time, intelligent customer experiences.
In this role, you will lead the architecture, deployment, and optimization of our LLM-driven services — including multi-provider inference orchestration, RAG pipelines, multi-agent workflows, and voice AI. This is a senior IC role with significant technical influence across the AI stack.
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