Senior Field Engineer
The Role
The Senior Field Engineer is a hands-on, senior individual contributor who reports directly to the in-country Field Engineering Lead and works with a high degree of autonomy on ambiguous and complex problems within their domain.
They use judgement to decide when to apply established solutions and when new approaches are required, seeking guidance from the Field Engineering Lead where appropriate. They own projects, processes, or systems end-to-end and act as a key operational enabler, allowing the Field Engineering Lead to focus on higher-level strategic initiatives while maintaining confidence in day-to-day execution.
Key responsibilities:
Technical Leadership & Escalations
Lead resolution of complex and ambiguous vehicle software and hardware issues, acting as the escalation point for high-severity faults within their region.
Use judgement to determine when to apply established diagnostic approaches and when new solutions or workflows are required.
Serve as the first responder for geo-specific escalations and priority initiatives, supporting the in-country Field Engineering Lead.
Provide cross-regional escalation support across the
