Vehicle Support Engineer
The Role
As a Vehicle Support Engineer, you’ll sit at the critical intersection of live fleet operations and engineering. When vehicles experience complex hardware or software issues, you are the escalation point—diagnosing problems in real time, restoring uptime fast, and driving long-term fixes through root-cause analysis.
This is a Tier 2 escalation role for engineers who thrive in imperfect systems. Diagnostics are still maturing, so you’ll help shape how issues are identified, resolved, and prevented going forward. Your work directly impacts fleet reliability, mean time to repair (MTTR), and customer experience.
The role requires flexibility to support live operations, including occasional nights or weekends with advance notice.
What You’ll Do
Real-Time Fleet Support & Escalation
- Serve as the primary escalation point for technicians handling complex vehicle issues.
- Quickly assess and resolve hardware and software faults to restore vehicle uptime.
- Support issues beyond obvious fixes (e.g., flat tires, broken glass), requiring deeper engineering judgment.
Diagnostics & Root Cause Analysis
- Perform in-depth log analysis and historical fleet data reviews to identify root causes.
- Parse and interpret vehicle logs and translate findings into physical system implications.
- Lead post-inci
