Chargeback Specialist
Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants. This is a hybrid position (remote/in-office) reporting to the Payments Risk Manager.
This position will be hybrid (remote/in office) based out of our Lehi, UT HQ.
Reports to: Payments Risk Manager
What You Will Own
Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.
Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
