Customer Implementation Specialist, Multi Location

In the role of a Customer Implementation Specialist, Multi Location you will be responsible for managing the end-to-end setup, configuration, and deployment of our software and phone system solutions for our Multi Location offices. This role ensures a smooth transition from sales to active use by overseeing system installation, coordinating technical resources, and guiding customers through each step of the implementation process. Acting as both a project manager and trusted advisor, the specialist partners with IT teams, administrators, and stakeholders to tailor solutions to complex business needs, minimize downtime, and accelerate time-to-value.

Beyond deployment, the Customer Implementation Specialist plays a critical role in setting customers up for long-term success. By aligning implementation with customer goals, enabling best practices, and ensuring seamless adoption, this role helps Multi Location clients maximize the return on their investment and build a foundation for sustained growth with our platform.

• This position will be hybrid: M/T/W in office required and Th/F are optional WFH

• Reports to: Manager of Onboarding

What You Will Own

• Develop and manage relationships with customers throughout the implementa