Implementation Specialist, Single

An Implementation Specialist is responsible for guiding new Weave customers through the implementation, training, and activation of the Weave platform during the onboarding process. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention

• This position is 100% remote within India

• Reports to: Manager of Implementation, Single

What You Will Own

• Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.

• Manage a portfolio of customers in various stages of onboarding.

• Lead customer training and activation calls for Weave products.

• Configure and activate Weave systems.

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