The Manager of Customer Success- AI, acts as the subject matter expert and operational guide for Weave’s cutting-edge AI product suite, including our flagship AI Receptionist, and TrueLark legacy product. This individual manages and mentors a dedicated team of Weave across various designations- all firmly rooted in AI success- while maintaining strategic, hands-on ownership of a select portfolio of high-value, complex accounts. Your mission is to maximize product utilization, optimize conversational AI configurations to eliminate caller friction, and craft compelling data-driven ROI stories that secure long-term customer retention. Serving as a hybrid mentor and strategic consultant, you will bridge the gap between technical AI performance and executive-level business outcomes.

• Reports to: Director of Enterprise Customer Success

• This role is Hybrid

What You Will Own

• Team Leadership & Mentorship (Coach Scope):

  • Mentor, coach, and guide a team of Customer Success professionals, fostering a deep operational understanding of AI optimization methodologies and data translation.