Tier 3 Field Services Engineer
Company Overview
WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.
Position Overview
WEBIT Services is building a Pipeline of Candidates for the Tier 3 Field Services Engineer Position. Please apply to be considered.
Engineer
The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients’ IT environments.
Core Responsibilities
- Advanced Technical Support:
- Resolve escalated and complex technical issues across hardware, software, and network systems.
- Collaborate with support teams to provide seamless resolutions and reduce client downtime.
- Troubleshooting:
- Diagnose and resolve intricate tech
