Account Delivery Head
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ญ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฑ-๐ญ๐ฑ ๐๐ฃ๐)
Experience: 8+ yrs
Location: New Delhi
Job Type: Full-time
We are looking for an experienced Senior Operations & Technology Leader to lead and scale complex technology and IT service operations within a large, fast-paced organisation. The role combines operational leadership, technology management, strategic transformation, P&L ownership, team leadership, automation, AI adoption, and data-driven performance management.
The ideal candidate will have a proven track record of leading large technology organisations through periods of growth and transformation while maintaining high standards of service quality, operational efficiency, and customer impact.
Requirements
Key Responsibilities
- Lead and scale large, complex technology and IT service operations across on-site and offshore teams.
- Develop and execute operational strategies aligned with organisational growth and transformation objectives.
- Lead technology organisations of 250+ employees, including managers, technical teams, and support functions.
- Manage 24x7 IT service delivery, ensuring reliability, service quality, operational continuity, and customer satisfaction.
- Own and m
