Client Account Manager

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟭𝟱 𝗟𝗣𝗔)

Experience: 8+ yrs

Location: New Delhi, Delhi, India, Jaipur, Rajasthan, India

As a Client Account Manager, you will be the primary liaison between our organization and key client accounts, driving long-term satisfaction and growth across diverse IT service offerings. You will own the account lifecycle, ensuring strategic alignment of solutions with client business objectives while elevating service delivery standards. Your role will involve proactive engagement, identifying upsell and cross‑sell opportunities, and translating complex technical insights into actionable business value for stakeholders at all levels. By fostering trust and delivering measurable outcomes, you will help secure revenue targets and position the firm as a strategic partner in the client’s digital transformation journey.

Requirements

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Develop and maintain a deep understanding of client business models, objectives, and challenges to inform tailored IT service solutions.

• Manage end‑to‑end account lifecycle, from onboarding through renewal, ensuring seamless transitions across service teams.

• Negotiate contracts, pricing, and scope changes to optimize profitability while meeting client expectations.

• Act as the primary point of contact for all client escalations, coordinating cross‑functional