ODIA Inbound Process Executive

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟲𝟴𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟵𝟮𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭.𝟲𝟴-𝟭.𝟵𝟮 𝗟𝗣𝗔)

Experience: 0+ yrs

Location: Kolkata, West Bengal, India

Job Type: Full-time

We are looking for a customer-focused Odia Inbound Process Executive to handle inbound customer interactions and provide timely, accurate, and professional support. The role is suitable for both freshers and experienced candidates who have strong Odia/Oriya language proficiency, good Hindi communication skills, and the ability to understand and translate English content into Odia.

You will be responsible for handling customer queries, understanding their requirements, providing appropriate assistance, and ensuring a positive customer experience throughout every interaction.

Requirements

Key Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Understand customer queries, requirements, concerns, and requests through active listening.
• Provide accurate information and appropriate assistance based on established processes.
• Communicate effectively with customers in Odia/Oriya and Hindi.
• Read and understand English information and accurately communicate or translate relevant content into Odia.
• Maintain a polite, patient, and professional approach during customer interactions.<