Salesforce Business Analyst
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฒ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฐ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฒ-๐ฐ๐ฌ ๐๐ฃ๐)
Experience: 8+ yrs
Location: India
Job Type: Full-time
We are looking for an experienced Salesforce Business Analyst to bridge business requirements and technology solutions across enterprise CRM initiatives. The role requires strong expertise in Salesforce, Sales Cloud, Service Cloud, business analysis, CRM processes, and Salesforce requirements gathering.
The ideal candidate will work closely with business stakeholders, Salesforce teams, product owners, and technical teams to understand business needs, translate them into clear functional requirements, and support the delivery of scalable Salesforce solutions.
Requirements
Key Responsibilities
- Lead Salesforce requirements gathering through stakeholder interviews, workshops, discovery sessions, and business process analysis.
- Understand business objectives and translate them into clear functional and technical requirements.
- Analyse existing CRM processes and identify opportunities for automation, optimisation, and process improvement.
- Work extensively with Salesforce Sales Cloud and Service Cloud capabilities.
- Create detailed business requirements documents, functional specifications, user stories, acce
