Sr. Customer Success Manager
๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ญ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฎ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ญ๐ฌ-๐ฎ๐ฎ ๐๐ฃ๐)
Experience: 3+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time
We are looking for an experienced Senior Customer Success Manager to build and strengthen relationships with mid-market and enterprise customers while driving product adoption, retention, customer satisfaction, and account growth.
The role is suited for a customer-focused professional with strong stakeholder management, account management, customer engagement, retention, renewals, and commercial skills. You will work closely with customers, particularly global clients, to understand their business needs, maximize product value, and ensure long-term customer success.
Requirements
Key Responsibilities
- Own and manage relationships with mid-market and enterprise customer accounts.
- Lead customer onboarding and ensure smooth product adoption and implementation.
- Develop strong, long-term relationships with key customer stakeholders.
- Maintain regular communication with customers and understand their business objectives, challenges, and expectations.
- Develop and execute customer success strategies aligned with customer goals and business priorities.
- Conduct Quarterly Business Reviews (QBRs)
