Lead Support | Organiser & Visitor

Lead Support — Organiser & Visitor

Our support team is one of the most important teams at Weeztix. Organisers rely on us to run their events every day, and thousands of visitors rely on us to get them through the gate.

As Lead Support, you're responsible for the entire support operation. You'll lead a team of 6 specialists across 2 worlds: 4 colleagues supporting organisers with our platform and products, and 2 helping visitors with ticket questions, refunds, and entry issues.

Your job isn't to answer the most tickets. It's to build a team that delivers fast, personal, and high-quality support. Especially when festival season gets busy. You'll report directly to our Head of Customer Success and work closely with Customer Success, Product, and Operations.

What you'll be doing

You'll make sure the team