Call Center Training Specialist

 

At WelbeHealth, each participant of our program is guided by our interdisciplinary team (IDT), composed of clinical and non-clinical members who work cohesively to provide all-inclusive care to our most vulnerable senior population.

The WelbeHealth Advocate Training Specialist will be accountable for facilitating training and support as needed. The WelbeHealth Advocate Training Specialist will serve as a subject matter expert in both operational processes and systems used by the Health Plan Services team, and will ensure that the comprehensive training program is inclusive of any additional systems training as applicable. The WelbeHealth Advocate Training Specialist will collaborate with their supervisor by providing feedback and ideas on improving training methods and the overall training experience to promote WelbeHealth values and team culture.

Essential Job Duties:

• Conduct both routine and ad-hoc trainings for the WelbeHealth Advocate Hub team
• Design role-based comprehensive curriculum and training plans using industry and training best practices, including both new hire programs and ongoing/ad-hoc training needs
• Develop process for evaluation of training and program effectiveness, and incorporate feedback into future design
• Conduct needs assessments and competency assessment