Senior Quality Operations Specialist, CAP & Monitoring
At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant focus lead the way no matter what.
Under the direct supervision of the Quality Operations Director, the Senior Quality Operations Specialist, CAP & Monitoring leads the development, implementation, and monitoring of corrective action plans (CAPs) related to PACE regulatory audit findings. This role partners with Operational, Clinical, Compliance, and Quality leaders to drive accountability, resolve barriers, support timely closure, and validate sustained compliance. The Senior Quality Operations Specialist, CAP & Monitoring manages multiple CAPs, analyzes monitoring results, escalates risks, and supports continuous improvement.
This role is different because the Senior Quality Operations Specialist, CAP & Monitoring at WelbeHealth:
- Owns the end-to-end lifecycle of CAPs resulting from PACE regulatory audits, monitoring activities, complaints, and other compliance reviews from root cause analysis (RCA) and remediation planning through implementation, monitoring, validation, and sustained closure
- Serves as a cross-functional driver of regulatory remediation, partnering with leaders to identify risks, remove barriers, strengthen accountability, and use data an
