About WellTheory

WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care, nutrition guidance, and ongoing coaching. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms, feel better, and live fuller lives — while helping employers and payors reduce their spend.

About the Role

WellTheory is hiring a Member Support Specialist to be the front-line voice for our members. Our members are navigating chronic autoimmune conditions — many of them have spent years feeling unheard by the healthcare system, and the way we show up for them on their first email, their first billing question, or their first tech issue sets the tone for their entire experience with WellTheory.

You'll answer member questions across email, live chat, and phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting — and make sure the members whose employers and health plans have chosen WellTheory can actually get the care they signed up for. You'll also be the voice of the member inside WellTheory, escalating patterns to Care, Product, Implementation, and Leadership so we get better every week.

This is a remote, hourly role based in the U.S. You will be working U.S. business hours with