Posted 2h ago•Munich Office
Junior Voice of the Customer Manager (m/f/d)
JuniorOn-site (Munich Office)Salary undisclosed
Required Skills
Apache Spark
Job Description
JOIN OUR TEAM
As a Junior Voice of the Customer (VOC) Manager, you will join our VOC team to help turn customer feedback into meaningful improvements across our product range and overall customer experience. In this role, you will be responsible for managing and responding thoughtfully to product reviews received through our feedback channels, ensuring our customers feel heard. Beyond review management, you will play a crucial role in analysing reviews, customer care tickets, and sales data to identify recurring trends, issues, and growth opportunities. Collaborating closely with our Product and Quality teams, you will help translate these insights into concrete improvement initiatives, focusing not just on what customers are saying, but why it matters, what should change, and how to measure success. This position is permanent and based in Munich.WHAT YOU'LL DO
- Manage and respond thoughtfully to customer product reviews via our product review tool
- Analyse customer reviews, support tickets, and sales data to identify recurring product issues, patterns, and CX trends, utilising AI and automation where applicable
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