Posted 11mo ago•Munich Office
Senior Customer Care Country Manager (m/f/d)
SeniorOn-site (Munich Office)Salary undisclosed
Required Skills
Next.js
Job Description
JOIN OUR TEAM
As a Senior Customer Care Country Manager, you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanent and based in Munich.WHAT YOU'LL DO
- Lead, coach, and develop the Front Office team for the DACH market
- Ensure high-quality, customer-centric service delivery across all touchpoints
- Monitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management team
- Act as an escalation point fo
Ready to apply? Optimize your CV for this specific jobAI customizes your experience bullets and increases chances to get hired.
