Customer Service & Virtual Assistant (E-Commerce)

Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.

Livocare is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.

Why This Opportunity Matters

You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.

This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.

Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.

About Livocare

Livocare operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.

The business values reliable people who take ownership, learn quickly, and remain professional under pressure.