Operations Manager (Remote - London time)
Our client is Looking for an Operations Manager Who Actually Wants to Improve Things
Our client operates a profitable SaaS company with well-established foundations: operations run smoothly, finance closes on schedule, customer success is well-managed, and compliance is firmly in place. The challenge is no longer building these functions but optimizing them. Too many responsibilities have been consolidated under too few roles, and the current structure has reached its limit.
The outgoing Business Operations Manager spent years establishing solid systems, documented processes, and a reliable monthly cadence. What the company now needs is a successor who can look at every existing workflow with a critical eye and ask: what can be streamlined, automated, or eliminated entirely?
Requirements
You'll own:
- The monthly financial close – P&L prep, revenue reconciliation, contractor invoices, payments processed Tax and compliance – Coordinating with our CPA, maintaining corporate records, managing insurance.
- Customer operations – Legal documents (DPAs, NDAs, SLAs), account support, refunds, billing issues.
- People operations – Contractor onboarding, compensation tracking.
- Process improvement – Automation, updating SOPs, and proposing better ways to do things.
The first month will feel familiar. By month two, you'll have ideas. By month three, you'll have
