Collections Specialist / Remote
MiddleRemoteSalary undisclosed
Job Description
Position: Collections Agent
Location: Remote
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we’re seeking a Collections Specialist to join our remote team and support our growth.
Responsibilities:
- Monitor and track overdue accounts, using established protocols to secure timely payments.
- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices.
- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts.
- Collaborate with other departments to resolve customer issues and disputes efficiently.
- Prepare and provide regular reports on debt collection activities and progress.
- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.
Requirements
- 1+ years of experience in Collections
- Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage.
- Proficiency with Microsoft Office and Google Workspace
- Strong negotiation skills, attention to detail, and the ability t
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