Store Supervisor / Dispatcher - Miami FL

Whizz has opened a new e-bike delivery store in Miami, and we're hiring two Store Supervisors to run it 7 days a week. You're the on-site leader: you keep the store safe, organized, and accountable, own its inventory and equipment, and dispatch and manage our W-2 delivery couriers, from putting them on shifts to keeping them in the right zones and helping them when problems come up. The store is open about 10:00 AM to 8:00 PM, and you work alternating 3- and 4-day weeks so weekends are shared fairly.

What you'll do

• Open and close the store using a written checklist, and keep the space clean and safe.
• Check couriers in and out, hand out e-bikes, and receive them back at the end of each shift.
• Swap and charge batteries, and keep the battery area organized.
• Track bikes, batteries, and spare parts, and run a regular inventory count.
• Log damaged bikes and follow up with the mechanic until each one is repaired and back in service.
• Support couriers who stop by: phone charging, water, basic questions, and escalating issues to management.
• Record attendance and no-shows, and send a short end-of-shift report to the next supervisor.

Dispatching and managing couriers

• Beyond running the store, you act as the dispatcher and day-to-day manager for our delivery drivers.
• Put couriers on shifts: build and confirm the shift schedule, and fill