Change Management Team Lead, Membership Services

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, we bring that mission to life by transforming every touchpoint into a catalyst for progress, so members feel equipped to rise to the moment, every moment.

WHOOP is seeking a Change Management Team Lead to lead the team responsible for helping Membership Services successfully adopt, embed, and sustain operational change. This role will own and evolve the team’s change management framework, including change intake, impact assessment, sizing, governance, implementation planning, adoption measurement, and reinforcement.

This is a people leadership role with accountability for developing Change Management Specialists, setting priorities, managing team capacity, and ensuring changes are delivered consistently and effectively. You will provide hands-on direction for complex or high-impact initiatives while empowering the team to independently manage changes across the Membership Services roadmap.

You will partner closely with Membership Services leadership, Learning & Training, Quality, Knowledge Management, Support Operations, Launch Readiness, and other cross-functional teams to translate upcoming changes into coordinated, pract