Senior Revenue Recovery Analyst

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring.

WHOOP is hiring a Senior Revenue Recovery Analyst to own and optimize strategies that protect and recover revenue across the member lifecycle. This role will focus on improving payment recovery, reducing device loss, and preventing scams and abuse while maintaining a high-quality member experience. You will use data to identify sources of revenue leakage, develop and test solutions, and partner across Product, Engineering, Finance, Membership Services, and other teams to drive measurable improvements in revenue recovery and loss prevention.

RESPONSIBILITIES:

• Own key revenue recovery and loss-prevention metrics, including payment failure-to-success rate, device loss rate, and losses associated with scams and abuse

• Develop and execute strategies to improve payment recovery, identifying opportunities across payment retries and recovery workflows

• Identify the root causes and financial impact of device loss and develop scalable strategies to improve device recovery and reduce associa