Customer Service Advisor
This role offers you:
Remote-based working / a salary of £26,436 per annum / additional performance related pay / 25 days holiday / private medical cover / pension / gym membership contributions / the chance to learn from and work with some highly skilled CS professionals.
This role entails:
- 40 hour a week shift patterns that will include 5 weekends across a seven-week rota, and that will alternate weekly between early, mids and late shifts, based on our lines being open 8am until 11pm, seven days a week.
- Handling a consistent volume of phone calls, email and live webchats with customers.
- Providing a excellent level of customer service to all customers.
A deeper dive into the role and team:
The team's deliverables are to resolve issues and provide excellent customer focused service in a timely and professional manner. All equipment and training needed to be successful in this role will be provided.
As Wifinity’s first point of contact for our customers you will ensure that every query will be answered to the highest standard. You will be learning all about our business and what we do to efficiently resolve our customers' issues. You will take ownership of your cases and together as a team, work towards increasing our first contact resolution response.
Key focus areas on a day-to-day basis:
- Handling a consistent volume of incoming & outgoing c
