System Administrator
About the role
We run IT and security for businesses across Australia. Our clients sit mainly in property management. Everything we manage runs on Microsoft cloud services.
This is the second level of our support team. Level 1 hands you the tickets they cannot finish. You take them the rest of the way. Anything larger goes up to Level 3.
The work is hands-on. You will spend most of your day inside Microsoft 365, Intune and our ticketing system.
What you will do
Take escalated tickets from Level 1 and resolve them.
Build and manage device policies in Microsoft Intune.
Enrol, configure and patch Windows devices through Intune and N-able N-central.
Administer Microsoft 365 tenants for multiple clients.
Manage users, licences, mailboxes, SharePoint sites and Teams.
Manage sign-in security, including conditional access and multi-factor authentication.
Respond to security alerts and complete the investigation steps.
Run staff onboarding and offboarding for client sites.
Check that backups run and confirm they restore.
Write up documentation as you go, not weeks later.
Escalate early when a problem sits outside your level.
Join client calls when a written update is not enough.
Security responsibilities
Securi
