Technical Support (with Australian Real Estate experience)

About the Role

We are seeking a proactive and technically savvy Technical Support Specialist to support users of a growing Australian real estate platform. This role is responsible for troubleshooting issues, managing backend tasks, assisting customers, and escalating technical problems when required.

The ideal candidate will have experience within the Australian real estate industry and be comfortable learning and working with technology platforms.

Key Responsibilities

• Provide remote support to customers and users.

• Investigate and resolve technical and operational issues.

• Manage backend system updates and administrative tasks.

• Communicate with customers regarding support requests and issue resolution.

• Escalate complex problems to internal teams.

• Maintain accurate records of support cases.

• Assist with onboar