Technology Support & Administration Assistant (AU Real Estate Experience Required)

We are seeking a detail-oriented Technology Support & Administration Assistant to support our Corporate Technology Department. The role focuses on coordinating support requests with software vendors, maintaining data quality across business systems, creating user training documentation and providing reporting and insights to help improve technology adoption and support outcomes across a network of real estate offices.

Key Responsibilities:

• Manage and coordinate technology support requests with third-party software providers.

• Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges.

• Create and maintain Buxton-branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems.

• Perform ongoing data cleansing, auditing, and maintenance within our Sales CRM.

• Assist with user account administration and general technology administration tasks.

• Provide ad hoc support to the T