Warranty Officer

About the Role

Mercedes-Benz Berwick is seeking an experienced and detail-oriented Warranty Officer to manage warranty administration and process warranty claims across four Mercedes-Benz dealership locations: Berwick, Brighton, Waverley, and Mornington.

This role will work closely with Aftersales and Service teams and requires regular travel between dealership locations. The successful candidate will play a key role in ensuring warranty claims are accurately documented, submitted, monitored, and resolved in accordance with Mercedes-Benz policies and procedures.

Key Responsibilities

• Process and submit warranty claims accurately and within required timeframes.

• Ensure all supporting documentation is complete and compliant with warranty requirements.

• Liaise with Service Advisors, Technicians, and Parts Departments to gather required warranty information.

• Monitor the progress of submitted claims and follow up on outstanding matters.

• Maintain accurate records of warranty approvals, rejections, reimbursements, and claim statuses.

• Investigate and resolve discrepancies relating to warranty claims.

• Stay up to date with Mercedes-Benz warranty policies, procedures, and manufacturer requirements.

• Work collaboratively with Aftersales and Service Managers across multiple dealership locations.

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