Virtual Assistant - Mental Health Practice

Job Title: Virtual Assistant – Mental Health Practice

Position Type: Part-Time

Work Hours: 11:00AM - 3:00PM EST

Work Days: Monday to Friday

Salary: $5 – $6 per hour (depending on experience)

Job Code: MH-JesKet

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work / Responsibilities

This role supports a mental health practice focused on root-cause psychiatry and holistic care. The VA will assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks. Ideal candidates will have a calm, warm voice, be experienced in mental health settings, and be confident with insurance verification, scheduling, and payment collection.

Core Responsibilities

• Phone & Patient Communication
• Answer inbound calls and make outbound follow-ups
• Assist with medication refill requests
• Communicate with empathy and warmth, especially with sensitive patients
• Speak with clear, easy-to-understand English (critical for older, Southern U.S. patients)

Scheduling & Administrative Tasks

• Set and confirm