Senior Support Engineer II

About the Role

As a Senior Support Engineer at Clutch, you’ll operate with broader ownership and impact, helping our partners compete and win by solving technical issues at scale. In addition to resolving high-severity and high-complexity cases, you’ll lead incident response, drive improvements to support workflows, and go beyond individual symptoms to ensure systemic issues are addressed instead.

You’ll work with log analysis, SQL, scripting, AI, and internal tooling, but your impact won’t stop at individual tickets. You’ll identify recurring patterns, develop one-to-many solutions that colleagues can reuse, and partner closely with Engineering and Product by providing high-quality data, insights, and feedback that influence roadmap decisions and product improvements.

This position is ideal for someone who combines strong technical knowledge with sound judgment, customer empathy, and a desire to multiply their impact by improving systems, developing teammates, and shaping how Support operates as Clutch scales.

About the Team

The Support Engineering team is a growing group of 13 experienced support engineers, led by two managers and a director. We focus on delivering legendary support to Credit Unions while building our own foundation that will scale with the company long term