Agent PM

Pace is the AI operations partner for the world's leading insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services outsourcing every year. We’re here to change that working side-by-side with some of the largest companies in the world.

Role

We’re looking for someone to own the rollout, success, and expansion of Pace’s agents at our largest insurance customers in London.

Working directly with customers, you’ll lead deployments to ensure our agents drive measurable impact, and expand usage across workflows and business units. You’ll sit at the intersection of customer operations, product strategy, and growth.

What this looks like in practice:

• Translate customer operations into product direction: Work closely with customers to discover their pain points and success criteria, and translate those insights into clear product requirements and priorities.

• Drive executiv