Customer Engineering Lead

Company

Pace helps leading insurers run complex operations through AI agents and expert human review. Financial institutions spend nearly $400 billion annually on outsourced work. We’re building technology to transform those operations alongside some of the largest insurers in the world.

Role

We’re looking for a Customer Engineering Lead to own customer success after deployment and build the team behind it.

You’ll work directly with customers to understand their systems, investigate agent behavior, and resolve product and integration issues with speed and judgment. You’ll own important customer relationships and lead complex escalations while hiring, coaching, and setting standards for Customer Engineering.

You’ll work across customers, Product, and Engineering. You won’t ship core production code, but you’ll go deep into logs, data, configurations, APIs, and agent behavior, and make scoped agent changes when that’s the fastest path to a solution.

This is a hands-on leadership role. You’ll stay close to customer issues while building the playbooks, tools, and processes that help the team deliver consistently as Pace grows.

In practice, you will:

• Own customer outcomes: Set the standard for how we support customers after depl