Transportation Logistics Operator- Bilingual (Korean/ English)

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

Job Description

• Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s.
• Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules.
• Request, confirm, and update delivery appointments through customer portals.
• Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries.
• Prepare and review appointment confirmations.
• Track inbound and outbound shipments and provide customers with accurate ETAs.
• Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns.
• Enter and maintain accurate shipment and customer information in the internal system
• Respond to customer emails and phone calls pr