Bilingual Customer Service & Administrative Specialist - Residential Services
Bilingual Customer Service & Administrative Specialist – Residential Services
Location: Remote
Work Model: Full-time
Languages: English & Spanish
About the Role
We are looking for a Bilingual Customer Service & Administrative Specialist to support residential services and serve as a key point of contact for customers throughout the service process.
This role combines customer service, scheduling, administrative coordination, and daily operations support. You will work closely with the Residential Regional Manager and field crews to ensure appointments are properly scheduled, work orders and timesheets are completed accurately, invoices are processed on time, and customer concerns are handled efficiently.
The ideal candidate is organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced, service-oriented environment.
Key Responsibilities
- Serve as the primary point of contact for residential customers throughout the service process.
- Provide day-to-day operational and administrative support for residential services.
- Work closely with the Residential Regional Manager to manage daily requests, operational needs, and issues.
- Schedule and reschedule customer appointments as needed.
- Monitor daily and weekly schedules to ensure all crews are prope
