Customer Solutions Specialist

Workana is the largest remote work platform for talent in Latin America. Our division focuses on matching exceptional professionals with leading and innovative companies around the globe.

About the client

Our client is an established operations and facility services company that provides end-to-end client support, field manager coordination, and project execution across multiple regions. They focus on delivering high-quality operations, logistics, and service management to ensure client satisfaction and operational efficiency.

We are looking for a proactive Bi-Lingual Customer Solutions Specialist to act as the primary point of contact for assigned clients, supporting operations, scheduling project crews, and maintaining strong client relationships.

This is a fully remote opportunity for professionals based in Latin America, working closely with an international team in a bilingual environment.

Role overview

As a Bi-Lingual Customer Solutions Specialist, you will serve as the dedicated client manager from start to finish, collaborating daily with Field Managers to handle requests, service issues, and operational logistics. You will oversee schedule management for project crews, handle supply orders, process billing updates, and resolve customer grievances to ensure smooth business operations.

We are looking for a detail-oriented