Resident Experience Coordinator -

As our Resident Experience Coordinator, you will be a key point of contact for residents throughout their journey with HomeCrew.

You will proactively reach out to residents at important moments — from their initial inquiry to move-in, post-move-in follow-up, quarterly check-ins, and move-out. Your job is to make sure residents feel welcomed, heard, and supported while helping us maintain a high-quality resident experience.

This is not just an administrative role. This role directly impacts resident satisfaction, move-in experience, retention, referrals, and the reputation of our brand.

Requirements

What You’ll Do

• Call new resident inquiries promptly and warmly
• Call residents on the day of move-in
• Call residents the day after move-in
• Call residents a few days after move-in
• Call residents one week after move-in
• Conduct quarterly check-in calls with current residents
• Call residents during the move-out process
• Ask satisfied residents for referrals
• Gather feedback about onboarding, move-in, and overall satisfaction
• Document all conversations clearly and accurately in our systems
• Escalate concerns or issues quickly to the appropriate team member
• Identify recurring feedback or friction points to help improve the resident experience

What Success Looks Like

• Residents feel welcomed,