Virtual Assistant - Rental Operations & Customer Support
Virtual Assistant - Rental Operations & Customer Support
Reports to: VP of Operations
Works closely with: Fleet Coordinator
Type: Remote · Full-time
Hours: Must overlap core Houston business hours (Central Time)
The Role
You'll be the operational backbone of our rental process, the person who makes sure every driver gets onboarded smoothly, every agreement is signed and filed, every payment is tracked, and every customer question gets answered quickly and professionally. You'll work hand-in-hand with our Fleet Coordinator to keep vehicles moving and drivers on the road. This is a high-trust role with a lot of ownership; the right person will eventually help us build and document the systems that run the business.
What You'll Do
Driver onboarding & screening Respond to and qualify inbound leads from ads, social media, and referrals
Collect and verify applicant documents (driver's license, rideshare/delivery platform approval, proof of insurance eligibility)
Run and review background/DMV checks against our eligibility criteria
Schedule vehicle pickups and walk new drivers through the agreement
Rental agreements & documentation Prepare, send, and track rental agreements via e-signature
Ensure every signed agreement, ID, and su
