Junior Office Manager (HVAC), Accounts Receivable Focus

About WorkHero

WorkHero believes that the right office manager can be the difference between a business surviving and thriving. WorkHero provides expert office support to small HVAC business owners, combining industry expertise with cutting-edge AI tools. We handle administrative and operational tasks such as billing, payroll, permitting, and procurement. Our services save customers up to 16 hours a week, enabling them to focus on growing their business.

The Role

We're hiring a Junior Office Manager to own the phone work that keeps our clients' cash flowing. The bulk of your day is accounts receivable collections calls - calling homeowners and commercial customers on behalf of our HVAC clients to follow up on unpaid invoices, confirm payment, and resolve billing questions. You'll also handle a smaller mix of scheduling calls and one-off outbound campaigns as they come up.

This is a phone-forward role. You will be on calls for most of your working day. If you like the rhythm of a call queue, you know how to stay pleasant on the twentieth "I'll pay it next week" of the morning- this is a good fit.

What You'll Do

• A/R collections