Director, Customer Trust

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Our customers trust us with their payments, their staff data, and the system their restaurant runs on. We hold ourselves to a high bar in protecting it. This role's job is to make that provable — to a restaurant group's IT team, to an enterprise procurement reviewer, and to a regulator — fast enough that security becomes a reason we win deals rather than a step that slows them down.

This is one of the clearest expressions of a broader shift underway in Toast's new Trust & Security organization: moving from a compliance-led, reactive function toward one that's engineering-led and proactive, where trust is treated as a product rather than asserted in documents. Customer Trust is the business engine of that shift.

The role has two halves, and we want to be upfront about that. The first is external customer-facing: you own how Toast demonstrates its security to the market. The second focuses on our internal customers and stakeholders: you own the planning and operating rhythm of the security organization itself. Both are senior work, and the combination will have significant impact across the company.

A day in the life (Responsibilities) 

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