Senior Customer Care Tech Specialist
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we're on a mission to empower the restaurant community with technology that helps them thrive. Our platform is designed to help restaurants take control, adapt, and focus on what they do best, delivering great food and service.We’re looking for motivated problem-solvers who thrive in dynamic environments and want to make an impact every single day. If you're customer-obsessed, tech-savvy, and love working with a team, you might be our next Senior Customer Care Specialist.
A day in the life (Responsibilities) :
As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels.
You will:
- Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully.
- Communicate complex technical information clearly to non-technical users.
- Manage multiple customer interactions while using internal systems appropriately.
- Collaborate closely with team members to sha
