Senior Director, International Customer Care

We are seeking a dynamic, operational leader to join our Care leadership team as the Senior Director, International Customer Care. In this role, you will shape the long-term, global care strategy for our rapidly expanding international customer base.

We are looking for a humble, empathetic, and data-driven people leader who encompasses Toast’s Values and has deep experience building and leading large teams in a fast-paced customer success/support environment. The ideal candidate will have the executive presence to implement a clear vision, drive continuous process improvements, and inspire a high-performing international organization. If you are passionate about customer advocacy, operational rigor, and leading teams through international growth, read on!

A day in the life (Responsibilities)

• Strategic Leadership: Define and execute the international support strategy aligned with company growth objectives, regional customer expectations, and product complexity.
• Team Scaling & Development: Lead, inspire, and develop a diverse, high-performing international team. Actively recruit and build a strong talent pipeline, while providing mentorship to subordinate leaders to maintain a robust culture of career development and succession planning.
• Operational E